As a company specializing in in-context research, the lack of authenticity tied with traditional facility studies has often made them a less-than-ideal methodology. Especially now, as Millennials become the favorite targeted audience, the synthetic rapport of old-fashioned focus groups can be a barrier to truly understanding this target consumer. They are harder to find, less willing to jump through the proverbial hoops, and are more affected by sterility.
With a desire for a more authentic, empathy-building environment (and inspired by our NE Minneapolis location), we recently fielded a project that overcame many of those challenges with focus groups and promptly tagged it a Brewed Insight Session. With a study structure created and facilitated by our team, and a taproom provided by a nearby microbrewery, we successfully introduced this new and promising methodology into our repertoire of in-context research.
Brewed Insight Sessions deliver strongly on understanding who a consumer is. (*Note, it isn’t intended to be a solution for business questions better answered by observing buying or usage behavior.) In a relaxed, less-formal setting, consumers are more comfortable engaging in real conversations and honest sharing. This casual atmosphere is essential to create and maintain; therefore the facilitator/moderator must be someone who is able to keep the laidback vibe alive. Empathy and intuition building are imperative these days, and the environment created at a Brewed insight Session is designed specifically with these goals in mind.
The time and activity breakdown can be structured a number of different ways, based on the specific project objectives, but our recommended method begins with a lead facilitator guiding the group through a few topics and then having time for small group breakouts with the client team. As there is no two-way mirror to hide behind, training and managing the client team is very important. However, the benefit is the team being able to directly interact with the consumers. Another point to consider is, though a little alcohol can help with the mood and authenticity of the session, it is important to have a plan for how to make sure things don’t get too loose. Our facilitators and moderators are effective at providing this plan, as well as offering any additional team training that may be required.
The Twin Cities, like many cities nationwide, have felt the impact of the brewery and distillery explosion. With such a large pool of locations available (and the consistent availability of these spaces early in the week), there is an abundance of options for fielding this type of research. If you are interested in learning more about Brewed Insight Sessions or want to partner on a similar type of project, please feel free to reach out to me at firstname.lastname@example.org