Uncovering the Elusive “Why?”

One of the most common things we hear from new clients is, “We have all the data, but we still don’t understand why things are performing the way they are.” Why is the "why" important? It brings confidence and opportunity. We often see an over-reliance on quantitative research, with the assumption that a large sample…

Behavioral Research Doesn’t Work With Panels

Watching video footage of panel-recruited respondents “shopping” in a recent conference presentation reminded me of the unfortunate truth that for all the benefits of operational efficiency, there is a significant cost of respondent re-use: data validity.  I could tell the behavior shown wasn’t “real”, even though it was captured in a real store.  A few…

Relationship Advice

In my non-profit board work, I have been learning a lot about fundraising best practices and the need to build strong, long-term relationships. In sales training, I have been learning the same. Relationships make life better, but the challenge is that, as humans, our capacity—and willingness—to nurture them is limited. This fact is super relevant…

Finding the Reality Amongst the Noise

In our modern world, the gap between in-person realities and online perceptions can feel vast.   Life, as seen on social media is filtered, perfected, and potentially polarized. These perspectives can feel exciting for those who have embraced this curated worldview and scary for those who would rather not.  Connecting with people IRL feels much more…

Richard Simmons and the Power of Empathy

Historically, the name Richard Simmons did little more for me than conjure up Day-Glo tinted memories of spandex and pep. While familiar with him and his fitness empire, he was not a person on which I spent much time dwelling in the past decade. That was until recently, when I joined thousands of others in…