With over 30 years of experience, REAL Insight has led projects across a variety of industries that successfully identified consumer behavior and expectations, helping CPG companies, retailers, and other clients understand how consumers act in a variety of contexts.
Watching video footage of panel-recruited respondents “shopping” in a recent conference presentation reminded me of the unfortunate truth that for all the benefits of operational efficiency, there is a significant cost of respondent re-use: data validity. I could tell the behavior shown wasn’t “real”, even though it was captured in a real store. A few…
In my non-profit board work, I have been learning a lot about fundraising best practices and the need to build strong, long-term relationships. In sales training, I have been learning the same. Relationships make life better, but the challenge is that, as humans, our capacity—and willingness—to nurture them is limited. This fact is super relevant…
Our industry thinks a lot about qualitative vs. quantitative, but is that the right focus? More often, it is more important to focus on the quality of the methods. Quality that reflects validity should be table stakes in our industry, but it isn’t. Moving quickly in the wrong direction doesn’t build brands or unlock growth. …
In a seemingly serious contradiction, Luke Cahill is a self proclaimed introvert who has spoken to thousands of complete strangers. Listen to Real Insight CEO & Chief Nerd as he explains why real conversations with shoppers still matter https://open.spotify.com/episode/2vyL5FShNDZSV3nxVCm7Bb?si=7cafd1b5445e4185
As Seen in the Wild We humans are highly influenced by our environment consciously and in non-conscious ways. This is especially true in the store environment. After thousands upon thousands of hours doing consumer research in stores, REAL Insight understands the immense value of collecting data that accounts for the chaos and variance you can…
As Seen in the Wild Series After diving into breakthrough barriers in the store environment in part 1, we are going to zoom in on potential package pitfalls that are easy-to-miss. With thousands of packages vying for a shopper's attention throughout a trip, the little details that you can only see in-store, make or break…
As our team spends countless days in stores, we are confronted with the reality that it is incredibly difficult to succeed in-aisle. Not only is it difficult to develop products that meet real needs and win against competition, but there are also many other factors that add friction to the ultimate goal of being seen,…
One of the biggest myths about qualitative data is that it isn't actionable. That it needs to be used in conjunction with quant to uncover the real story. But just like quant, its ability to be actionable is completely linked with its level of data quality. In the case of qualitative research, QUALITY comes from…
Working on redesigns is one of our specialties at REAL Insight. Our in-context solutions and shopper expertise allow our clients to navigate the risks and create optimal packaging. The biggest risk to a redesign is subconscious alienation. This happens after a redesign when a shopper enters a category they shop in every week, scans the…
What if there was a way to collect behavioral data at the speed of shopping? Renown psychologist Daniel Kahneman identified that our brain is split into System 1 (S1) and System 2 (S2) thinking. We spend 95% of the time using System 1 which consists of our automatic, intuitive, instinctive, and impulsive thinking. Reacting to…