Site icon REAL Insight, Inc

Building Employee Empathy 

In-context research + bootcamp to understand a brand’s consumer  

The Challenge

A major brand wanted to build authentic shopper empathy within their teams. They turned to the bootcamp to empower their insights team with greater knowledge of their consumer and the key drivers of packaging.  

The Bootcamp

For the shopper empathy portion of the experience, we conducted 2 days of in-store research where all participants were able to spend time in-context with shoppers in their categories.  
After the time in-store, the team participated in a full day bootcamp. In the morning, teams experienced a Become REAL session in which they embodied and presented specific shoppers from the in-context research. In the afternoon, the teams went in-depth learning about system 1 and system 2 thinking, channel and category mindsets as well as key drivers of packaging performance.  

Outcome

The client came out of the bootcamp equipped with better consumer empathy when making packaging decisions. They were grateful for their experience with the bootcamp.  

The workshop was very impactful because it was an empathy exercise in-context. We had a live experience of first-hand witnessing all the forces that compete for a shopper’s attention. What took these learnings to the next level was when Luke and his team shared learnings that summarized Real Insight’s 30+ years experience on how packaging elements work differently depending on the context. By the end of the bootcamp, we were really excited and energized. 

I’d strongly recommend this bootcamp as it puts consumer-first at the heart of decision making.”

Senior Insights Manager, Fortune 100 Company

How Can We Help?

Build deeper shopper empathy. 

How to Win At-Shelf Bootcamp

REAL Insight’s How to Win At-Shelf Bootcamp is a catalyst for building shopper empathy and applied intuition. As fun as it is informative. 

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